• Home
  • About Us
    • Our fees and charges
    • Terms of Business
    • Complaints procedure
    • Agreement to Mediate
    • Team
    • Privacy Policy
  • Consultation
  • Solutions
    • Insolvency Support
    • Negotiated Settlements
    • Personal Bankruptcy Experts
    • Mediation
    • Comparison of Solutions
  • Case Studies
  • Testimonials
  • Blog & News
    • Press & Awards
  • Links
  • Contact us
  • Home
  • About Us
    • Our fees and charges
    • Terms of Business
    • Complaints procedure
    • Agreement to Mediate
    • Team
    • Privacy Policy
  • Consultation
  • Solutions
    • Insolvency Support
    • Negotiated Settlements
    • Personal Bankruptcy Experts
    • Mediation
    • Comparison of Solutions
  • Case Studies
  • Testimonials
  • Blog & News
    • Press & Awards
  • Links
  • Contact us

Advice and support on

  • Insolvency Support
  • Mediation
  • Personal Bankruptcy Experts
  • Negotiated Settlements

Sign up to our newsletter


*no SPAM guaranteed

Recent Posts

  • Give yourself time to think, with the Debt Respite Scheme
  • Preserving your future aspirations in the face of unmanageable debt
  • How sustainable is your debt situation? Your credit report reveals all
  • Strategies for achieving financial freedom from debt
  • Understanding the differences between bankruptcy in England and Wales, and in Scotland

Recent Comments

    Archives

    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • September 2018
    • July 2018
    • March 2018
    • January 2018
    • May 2017
    • January 2017
    • December 2016
    • November 2016
    • September 2016
    • August 2016
    • July 2016
    • May 2016
    • March 2016
    • February 2016
    • January 2016
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
    • October 2014
    • September 2014
    • August 2014
    • July 2014
    • April 2014

    Categories

    • Bankruptcy
    • Case Study
    • Economy
    • Events
    • Finance
    • Guest
    • Insolvency
    • Mediation
    • Mr Bankruptcy
    • Newsletter
    • Other
    • Personal Guarantees
    • Press Release
    • Turnaround

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Is a one-stop shop the best approach to escaping from unmanageable debt?

    By Mr Bankruptcy

    2nd July 2024

    We like to provide a comprehensive list of services to offer clients struggling with debt, but I do hesitate to call us a “one-stop” shop.

    While we can provide broad debt advice to help clients understand the options available to them, I am never too proud to steer them towards an expert if I think they’ll get the very best advice from across the market, rather than stick to an in-house solution.

    The rise of the one-stop shop

    The term “one-stop shop” first came into use in America during the last century. When every family was acquiring a car, it was used to describe dealerships that provided everything from sales to services, repairs and spare parts.

    At the same time, we came to love the convenience of stores with everything under one roof. Supermarkets made the weekly shop much easier, quicker and cheaper. On a smaller scale it’s also good to know that if you run out of something, the local corner shop probably has it in. Businesses also like the idea because it provides economies of convenience and scale and builds loyalty and revenue.

    Dealing with money, or debt, is daunting and complicated and people want the process to be made as easy as possible. So the idea of a “one-stop” shop became popular in the financial world too.

    The 1980s saw the rise of the “financial supermarket”, offering everything from retail banking to investment advice, credit cards to insurance products. The term “turnkey operation” was coined, which may sound more respectable than “One-stop Money Shop”.

    Customers would come to trust their provider, and isn’t it more convenient for your advisor to have access to all your relevant financial details? You might even get loyalty bonuses now and then.

    Customers also had access to more varied products, which could be compared side by side, simplifying decision making and making pricing between brands more transparent and competitive.

    However it could also be tempting for less scrupulous financial houses to take advantage of their exclusive position and numerous examples have come to light over the years of overcharging and selling unnecessary products. There are other downsides to the one-stop shop:

    • choice on the open market.
    • Less personal service as salespeople see customers solely as a source of revenue.
    • A wider range of products or services also makes it harder for staff to give specialized advice or service to customers.
    • Convenience can come at a price, with higher costs and charges.

    A lot also depends on corporate culture too. Are staff trained and encouraged to provide respectful and compassionate customer care by offering the best option, or are they just there for the hard sell?

    James Rosa Associates

    James Rosa associates is very much a specialist firm of debt advisors, and we pride ourselves on putting our clients’ needs first, with a supportive, non-judgemental and friendly approach as well as providing deep and specialist expertise.

    But we don’t attempt to be a “one stop shop”. Instead, over time, we have cultivated a network of trusted professional colleagues to ensure that, collectively, can always find the right expertise from the open market to provide an appropriate solution for the client, rather than just sell our own services.

    We offer a full range of services through a blend of professional in-house expertise and external referrals. For example, we recognise there is a fine line between negotiation and litigation and while I am a qualified negotiator, I will defer to a specialist insolvency lawyer who I’ve worked with many times before.

    We offer our services to a wide range of clients, from individuals to business owners/directors. All of whom are facing unmanageable debt and need a solution, or they may be involved in a civil or commercial dispute. We offer:

    • Insolvency support
    • Negotiated settlements
    • Personal assisted bankruptcy
    • Mediation

    We are authorised and regulated by the Financial Conduct Authority (FRN665061) to work with clients to produce bespoke solutions to fit their specific circumstances.

    Find out if you qualify for a free consultation

    If you want to deal with an unmanageable debt, or bring a dispute to a swift and cost-effective resolution, then contact James Rosa Associates, ring 0845 6807217 or email enquiries@jamesrosa.co.uk and find out whether you qualify for our free consultation service.

    Sign up to our newsletter

    Useful links

    • Home
    • About us
    • Consultation
    • Blog & News
    • Press
    • Contact us

    Solutions

    • Insolvency Support
    • Mediation
    • Negotiated Settlements
    • Personal Bankruptcy Experts

    Social

    • Facebook
    • Twitter
    • LinkedIn

    The Old Rectory Business Centre
    Springhead Road
    Northfleet
    Kent
    DA11 8HN

    T: 0845 680 7217
    E: enquiries@jamesrosa.co.uk

    © 2018 James Rosa Associates Ltd. All rights reserved.